Many people are amused with the term Cloud PBX and wonder what it does. Cloud PBX, simply stated, is a phone service which is provided through the internet, instead of a phone line. The term – Cloud – in Cloud PBX systems means that the PBX phone system uses an internet connection instead of telephone wires. This makes expansion as well as mobility much easier.When you are in the Cloud, you have a scalable, flexible, and reliable business phone system with multiple features and you are freed of all the bother. The Cloud phone service provider will assume total responsibility for operating as well as maintaining your cloud PBX system – allowing you to attend to your core business activities.
Cloud phone systems are steadily on the rise in the business telephone market as more businesses become familiar with and adopt cloud technologies. SMBs and enterprises are realizing the many advantages that cloud technologies can offer their businesses, opening up new avenues for business communications and the way employees communicate. But when it comes down to the specifics, cloud phone systems are simply hosted PBX systems labeled under another term. They still offer the same cost-savings, features, and more that hosted PBXs offer their users.“Cloud” and “cloud-based” are newer buzzwords in the VoIP and telecom spaces, offering companies the opportunity to take advantages of new tech in the voice space. However, this doesn’t change the way a hosted phone system can help your small business or large enterprise
Advantages of a Cloud Phone System
Cloud phone systems offer features, mobility, and customer support.
A cloud-based communication system can help make your business appear larger than it actually is. This is because it gives your business a professional-quality phone system that uses such features as auto attendant, call forwarding, extensions, and more, giving your small business a big enterprise feel. A hosted phone system generally includes call management features like call forwarding, music on hold, access to a dial-by-name directory , and other enterprise-grade features to help you stay organized and efficient. There are also a number of other perks with a cloud phone system, namely:
Cloud Phone System Offers Flexibility:
With a cloud-based phone system, your employees are not chained to their desks, waiting for an important call or stuck on a conference call. Calls can be routed to cell phones or home phones as needed thanks to access to mobile applications and the call forwarding or find me/follow me feature. In fact, calls can be routed based on who’s calling and at what time it is (so you won’t receive calls out of the office on certain days). There is also the option to use the ‘Do Not Disturb ‘ feature when you are busy with a project or engrossed in a meeting.
Cloud Phone Systems Help With Customers:
As IP phones and caller dashboards become more complex, cloud phone systems can provide employees with on-screen call display in addition to information about who’s calling and any notes you may have from previous interactions with the client. This is exceptionally helpful when a phone system is integrated with third party applications like Salesforce or other customer relationship management (CRM) applications. This allows employees to present potential customers or clients with personalized service, thus ensuring a good customer interaction.
Cloud Phone Systems Connect Your Employees:
A hosted phone system also allows employees to contact each other either by clicking or dialing an extension. A majority of call management tools are included with cloud phone service as well, helping to keep employees connected. Additionally, with a cloud phone service employees can access the cloud and their contacts or employee notes from anywhere there is a reliable Internet connection. Plus, by using a unified communications (UC) solution, employees can chat, share files, view presence, and hold digital meetings all thanks to the cloud.